Refund Policy
1. General
This Refund Policy explains the circumstances in which refunds may be considered in relation to services or
products provided through apkrich.com. It is intended to provide clear guidance on how refund requests are handled
and how users may contact us regarding billing or service-related concerns.
2. Company Responsibility
Apkrich Media Pty Ltd is committed to providing its services with reasonable care and skill and in accordance with
applicable laws in Australia. We will review refund requests fairly and in good faith, taking into account the
nature of the service or product supplied and the circumstances of the request.
3. Refund Eligibility
3.1 Unauthorised or Incorrect Transactions: If you believe that a payment was made without your
authorisation, or that you were charged incorrectly due to a technical issue or billing error, please contact us
as soon as possible. We will investigate the matter and, where appropriate, issue a refund.
3.2 Duplicate Payments: If you were charged more than once for the same service or transaction in error, we
may issue a refund for the duplicated amount after review.
3.3 Service Issues: If a paid service was not delivered as described, was materially defective, or could
not be provided due to a fault on our side, you may request a review for an appropriate remedy, which may include
re-performance of the service, account credit, partial refund, or full refund, depending on the
circumstances.
3.4 Change of Mind: Refunds are generally not available where you simply change your mind, choose not to
use a service after purchase, or no longer require the product or service, unless otherwise required by applicable
law.
3.5 Breach of Terms or Unlawful Activity: We may refuse a refund where the relevant transaction or account
activity involved a breach of our Terms and Conditions, misuse of the website, fraudulent conduct, chargeback
abuse, or any unlawful activity.
4. Refund Request Procedure
4.1 How to Request a Refund: To request a refund, please contact our support team using the contact details
provided on the website and include your full name, contact email, payment details, transaction reference, and a
brief explanation of the issue.
4.2 Review Process: We will assess your request within a reasonable time and may ask for further
information where necessary to verify the transaction or understand the issue.
4.3 Decision: Once the review is completed, we will notify you whether your refund request has been
approved, declined, or whether another remedy is available.
4.4 Processing Time: If a refund is approved, the funds will usually be returned using the original payment
method, where possible. Processing times may vary depending on your payment provider or financial institution.
5. Australian Consumer Law
Nothing in this Refund Policy excludes, restricts or modifies any rights or remedies you may have under the
Australian Consumer Law or any other applicable law. Where a product or service supplied by us fails to meet a
consumer guarantee that cannot be excluded under law, you may be entitled to a repair, replacement, refund,
cancellation, or other remedy as provided by law.
6. Contact
If you have any questions regarding this Refund Policy or would like to submit a refund request, please contact us
at [email protected].
7. Changes to This Policy
We reserve the right to update or amend this Refund Policy at any time. Any changes will take effect once
published on this website. We encourage users to review this page periodically.